Privacy Policy of Pastille Chocolaterie Artisanale

1. Responsible for the protection of personal information

The person responsible for the protection of personal information at Pastille Chocolaterie Artisanale is Edith Bédard. You can contact her for any questions regarding this policy or to exercise your data protection rights at the following address: edith_bedard@hotmail.com.

2. Personal information we collect

We collect the following information when you use our website or interact with our services:

• Number of visits to our site;

• Conversion rate;

• Average length of your visit;

• Pages viewed during your visit;

• Type of device and web browser used during your visit;

• IP address used during your visit;

• If you fill out a form, we keep your first name, last name, email address and telephone number.

3. Methods of collecting personal information

We collect your personal information in a number of ways, including:

• Directly from you when you fill out a form on our site (registration, request for information, etc.);

• Automatically through technologies such as cookies and server logs, which record your interactions with our website (see the section on cookies below).

4. Use of cookies

When you visit our website, we use cookies to improve your browsing experience. Cookies are small text files placed on your device to:

• Remember your browsing preferences;

• Facilitate your use of our site by saving your login information;

• Analyze the use of our site to improve its performance.

If you accept the use of cookies, your browsing data may be used to display targeted ads based on your interests. These ads may appear on our site or on third-party sites via advertising platforms such as those of Google. You can manage your cookie preferences or disable cookies via your browser settings.

5. Purposes of collecting information

We use your personal information for the following reasons:

• Establish and manage our relationship with you, respond to your requests for information or support;

• Remember your information to facilitate your next visits;

• To develop our commercial and marketing activities, with your prior consent;

• Improve, test and monitor the effectiveness of our services;

• Carry out statistical studies to improve the use of our site;

• Create and manage gift card or loyalty programs;

• Organize contests, special events or other activities;

• Promote our services or your participation in our events;

• Evaluate applications for jobs or franchises through our website;

• Comply with any applicable legal or regulatory obligations.

6. Sharing of personal information

We share your information with third parties only to the extent necessary to provide our services. The main third parties we work with include:

• Wix for hosting and data management;

• Google for marketing and analytics tools;

• Facebook, Instagram and LinkedIn for marketing, analytics and communications tools:

• Other potential subcontractors for marketing and order processing activities.
  

These partners are selected based on their compliance with security standards, such as Wix, which is SOC 2 Type 2 certified.

7. Data retention

Your personal information is retained for a maximum period of two (2) years after your last interaction with our services, unless a longer retention period is required or permitted by law.

8. User rights

In accordance with the law, you have the right to:

• Access your personal information;

• Request the rectification of incorrect data;

• Request deletion of your information.

To exercise these rights, please contact Edith Bédard at edith_bedard@hotmail.com .

9. Security measures

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration or destruction. Our systems are secure and certified, as is the case for Wix (SOC 2 Type 2). Only the company administrator has access to the information, and awareness is raised among our employees to ensure adequate protection.

10. Hosting and transfer of personal information

We keep the majority of your personal information in Quebec or Canada. However, we may use third parties to manage or transfer your personal information to locations outside of these regions, including internationally.

In this case, we ensure that these third parties implement adequate security measures before disclosing personal information to them. These measures include technical, organizational and contractual protections, or other legally appropriate means to ensure the security and confidentiality of your data.

10. Changes to this policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.